Domain:
Map of Family/Children Support International Organizations/Agencies (on skills standards)
Skills (if listed on the website):
Communication skills:
Effective verbal and non-verbal communication skills including
-Use of silence
-Appropriate non-verbal communication
-Active listening
-Empathy and reflection of feelings
-Questioning skills
-Use of door openers to invite communication, and paraphrasing andsummarization to promote clear communication
-Awareness and avoidance of communication roadblocks
Teamwork and Professional Communication Skills:
-Counseling Skills
-Teaching skills
-Conflict resolution skills